Shipping Policy

At VaultBag, we work to get your order to you as quickly and reliably as possible. Please review our shipping terms below.

Order Processing

All orders are processed within 1–3 business days after your order is placed. Orders are shipped directly from our supply partners in China. You will receive a tracking number by email within 72 hours after your order has shipped.

Estimated Delivery Times

Delivery times below are estimates and begin after the processing period. They may vary due to customs, carrier delays, or other factors outside our control.

• United States: 9–12 business days
• European Union: 9–12 business days
• Oceania (including Australia and New Zealand): 11–15 business days
• Other destinations we serve: estimated delivery times are shown at checkout.

Shipping Costs

We offer two shipping options: free shipping and paid shipping. The available options and any applicable costs are displayed at checkout before you complete your purchase.

Tracking Your Order

Once your order ships, we will email you a tracking number within 72 hours. Depending on your region, your order may be shipped and tracked through carriers including USPS, FedEx, China Post, DHL, Cainiao, YunExpress, and 4PX. You can also track most shipments through package aggregators such as 17Track.

Customs, Duties, and Taxes

Depending on your country, your order may be subject to import duties, taxes, or customs fees. These charges are determined by your local customs authority and are the responsibility of the customer. VaultBag has no control over these charges and cannot predict their amount.

Delays

While we do everything we can to meet the estimated timelines above, delays can occur due to customs processing, weather, high-volume periods, or carrier issues. If your order is significantly delayed, please contact us and we will help track it down.

Incorrect Shipping Information

Please ensure your shipping address is complete and accurate at checkout. We are not responsible for orders delayed or lost due to incorrect address details provided by the customer.

Contact Us

For any shipping questions, reach us at support@vaultbagshop.com. We respond within 24 hours during our business hours.

Last updated: July 28, 2026