Return and Refund Policy

At VaultBag, we want you to be completely satisfied with your purchase. If something isn't right, we're here to help. Please read our return and refund terms below.

Return Window

You may request a return within 14 days of receiving your order. To be eligible, items must be unused, in their original condition, and returned with all original packaging and accessories.

Return Shipping Costs

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item without valid tracking.

Non-Refundable Items

There are no non-refundable items. Every eligible product may be returned in accordance with the terms of this policy.

Refund Timeframe

Once we receive and inspect your returned item, your refund will be processed within 7 business days. The refund will be issued to your original method of payment. Please note that your bank or payment provider may require additional time to reflect the refund in your account.

How to Request a Return

• Step 1: Email our support team at support@vaultbagshop.com within 14 days of receiving your order, including your order number and the reason for the return.
• Step 2: Our team will review your request and reply within 24 hours with return instructions and the return address.
• Step 3: Pack the item securely in its original packaging and ship it using a trackable service. Return shipping is paid by the customer.
• Step 4: Once we receive and inspect your return, we will process your refund within 7 business days and confirm by email.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at support@vaultbagshop.com within 14 days of delivery with your order number and photos of the issue. We will make it right at no additional cost to you.

Contact Us

For any questions about returns or refunds, reach us at support@vaultbagshop.com. We respond within 24 hours during our business hours.

Last updated: July 28, 2026